When Training Goes Wrong

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Presented by Dr. Greg Keilin

Please click “Materials” to access a complete course description.

Please click the course video below to watch the course presentation, and then complete the Post-Test in order to obtain your CE certificate.


Virtually every training director will experience the unexpected -- a trainee who has professional and/or personal challenges that interfere with her/his internship experience. These situations are often challenging, frustrating, and time-consuming for the training staff, and can include such issues as competency concerns, medical or mental health issues, pregnancy or family leave issues, conflicts between the intern and supervisors, legal and ethical violations, and a myriad of other scenarios. This presentation will provide guidance for both new and experienced Training Directors about how to handle these challenging situations, as well as how to make use of the various consultative and support options that are provided by APPIC and APA.

Learning Objectives

Participants will be able to:

  • More effectively intervene with interns who are experiencing competency concerns.
  • Appreciate the importance of the "gatekeeper" function when it comes to intern competency concerns.
  • Identify a range of effective intervention for interns who are experiencing non-competency issues and concerns.

Presented by Dr. Greg Keilin

Greg Keilin completed his PhD in Counseling Psychology at Colorado State University. He worked at the UT Austin Counseling and Mental Health Center and served as Training Director of the center's psychology internship program. He is a past Chair of the Board of Directors of the Association of Psychology Postdoctoral and Internships Centers (APPIC), a former Board member of the Association of Counseling Center Training Agencies (ACCTA), and a Fellow of Division 17. He has co-authored 45 journal articles, books, and book chapters. He led the effort to implement the computer-based internship matching program for APPIC. He is a co-author of the APAGS internship workbook and was the recipient of the 2012 APA Distinguished Contributions to Education and Training in Psychology Award. Currently, Dr. Keilin maintains a part-time private practice, provides consultation services, and continues to oversee the APPIC Match and Post-Match Vacancy Service.